Privacy Policy
Last updated: June 4, 2025
At FrameQuery, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video analysis platform.
Information We Collect
We collect information that you provide directly to us when you:
- Create an account
- Upload videos for analysis
- Use our search and analysis features
- Contact our support team
- Respond to surveys or communications
This information may include:
- Name and contact information
- Account credentials
- Billing information
- Generated metadata from video & audio processing
- Search queries and usage patterns
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process and complete transactions
- Send you technical notices and support messages
- Respond to your comments and questions
- Develop new products and services
- Monitor and analyze usage patterns
Video Content
We understand that your video content may contain sensitive information. We treat this content with the utmost care:
- We only process your videos to provide the services you request
- Immiediated after proccessing they are deleted
- We do not share your video content with third parties. Ever.
- You maintain ownership of all your content
Audio Content
Just like your video content, audio may contain sensitive information. We treat this content with the utmost care:
- We only process your audio to provide the services you request
- Immiediated after proccessing they are deleted
- We do not share your audio content with third parties. Ever.
- You maintain ownership of all your content
Metadata
We store metadata generated from your video and audio content to enhance your experience. This metadata:
- Never gets used for our own AI training
- Never gets sold or given to third parties
- Can only ever be accessed by you
- Is used as a backup for when using our desktop app
Data Retention
We retain your information for as long as your account is active or as needed to provide you services. You can request deletion and or retrieval of your data at any time by contacting our support team.
Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, or damage.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: