Privacy Policy

At FrameQuery, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video analysis platform.

Information We Collect

We collect information that you provide directly to us when you:

• Create an account
• Upload videos for analysis
• Use our search and analysis features
• Contact our support team
• Respond to surveys or communications

This information may include:

• Name and contact information
• Account credentials
• Billing information
• Generated metadata from video & audio processing

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and complete transactions
• Send you technical notices and support messages
• Respond to your comments and questions
• Develop new products and services
• Monitor and analyze usage patterns

Video Content

We understand that your video content may contain sensitive information. We treat this content with the utmost care:

• We only process your videos to provide the services you request
• Immiediatly after proccessing they are deleted
• We do not share your video content with third parties. Ever.
• You maintain ownership of all your content

Audio Content

Just like your video content, audio may contain sensitive information. We treat this content with the utmost care:

• We only process your audio to provide the services you request
• Immiediatly after proccessing they are deleted
• We do not share your audio content with third parties. Ever.
• You maintain ownership of all your content

Metadata

We store metadata generated from your video and audio content to enhance your experience. This metadata:

• Never gets used for our own AI training
• Never gets sold or given to third parties
• Can only ever be accessed by you
• Is used as a backup for when using our desktop app

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You can request deletion and or retrieval of your data at any time by contacting our support team.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, or damage.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

privacy@framequery.com